Last updated: 2 October 2026
Cancelling your order
We process orders quickly, so please contact us as soon as possible if you need to cancel.
1. Before your order is dispatched
If your order hasn’t been dispatched, email support@kittempo.com with your order number and the words “cancel order”. If we can stop it in time, we will cancel it and refund the full amount to your original payment method. You will receive an email confirming the cancellation.
2. After your order has been dispatched
Once an order has left our warehouse it can’t be cancelled. You can still return it when it arrives under our Returns & Refunds Policy, which gives you 30 days from delivery.
3. Changing an order
To change a size, colour or address, contact us straight away. We can only amend an order that has not started processing, so if it is too late we may cancel and ask you to reorder, or handle it as an exchange after delivery.
4. Orders we cancel
We may cancel an order if an item is out of stock, a price was listed in error, we can’t verify your payment, or we can’t deliver to your address. If we cancel, you will be refunded in full and we will let you know by email.
5. How refunds work
Refunds for cancelled orders go back to the original payment method. Please allow up to 10 days for us to process it, and some additional days for your bank to show it.
Need help?
Contact support@kittempo.com. We reply within 24 hours on business days.