Last updated: 2 October 2026
1. Accepted payment methods
At checkout we accept the payment methods shown to you, which include major credit and debit cards and PayPal. Available methods can vary by country and may change from time to time. Payment is taken when you place your order.
2. Currency and prices
Prices are shown in the currency displayed on the store (currently US dollars). The total you see at checkout, including any shipping and taxes we are required to collect, is the amount you will be asked to pay. If your card is in another currency, your bank may apply its own exchange rate and fees, which we do not control.
3. Taxes and duties
Any sales tax or VAT that we are required to collect is shown before you pay. Import duties and local taxes charged by your country on delivery are explained in our Shipping Policy.
4. How your payment is processed
Payments are handled by secure third-party payment providers. Your card details are entered on their secure systems, so we never see or store your full card number or security code. See our Privacy Policy for how personal data is handled.
5. Billing information
Please make sure your billing details match those held by your card issuer. Mismatched details are a common reason for declined payments.
6. Declined or failed payments
If a payment is declined, check your card details, available funds and any limits, or try another method. Your bank can tell you why a payment was refused. Orders are only confirmed once payment is successful.
7. Fraud prevention
To protect customers and ourselves, payments are screened by our payment providers and by automated checks. We may ask for additional verification, delay processing, or decline or cancel an order if we suspect fraud or unauthorised use. If we cancel an order for this reason we will refund any payment taken.
8. Refunds
Refunds are always sent back to the original payment method. Timing is explained in our Returns & Refunds Policy and on the Cancellations page.
9. Disputes and chargebacks
If you see a charge you don’t recognise or have a problem with an order, please contact us first at support@kittempo.com. We can usually resolve it quickly. You still have the right to contact your bank.
10. Questions
For anything about payments or billing, email support@kittempo.com.